Thank you for Calling Blue Shield Health Services. This is Joel, how can I help you?

Hey Joel, I’m Helen. I’m calling because the other day I had a head injury when I was out jogging. I was wondering if I could book an appointment with any doctor? I would like a CT scan as well.

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Hello Wade?

Yeah. I’m still here. I’m sorry. Can I please have your Medical Number?

Sure. It’s 92385

Okay…

Did that work?

Yeah...Yes Mam it worked.

Can you find me an appointment? I'm so sorry, I don't mean to sound short, it's just that it was a bad head injury, and I would like to see someone as soon as possible.

Of course. Can I please have your full name and date of birth?

Absolutely. Helen Sanchez. Date of Birth 3-24-90

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Hello, Joel. Are you still there?

Yeah. I'm so sorry, but can I ask for your Medical Number again? I think I have the wrong patient. Again, I'm so sorry.

Of course, not a problem. 92385

When was your head injury mam?

It was two days ago on Tuesday.

Helen Sanchez. Date of Birth 3-24-90?

That's correct. Joel, is there a problem?

Mam...It says here that you're Deceased.