“Choo, Choo! Welcome to Love Express. How may I hel—” Hannah said with a 1000-watt smile.

“Stop talking. I want a refund and I don’t want an argument.”

Hannah’s eyes grew wide. Love Express was an app that set up group meetups for local singles. Hannah was an Engagement Associate for their events. She coordinated with the venue staff, checked reservations, and handed out name tags. Her stomach did flip-flops looking at the irate woman before her.

“I’m so sorry your experience has not met your expectations. Let me call up your account.”

Flustered, Hannah glanced at the woman’s name tag and began trying to type the last name into the first field. Spinning pinwheel of death popped up on her company laptop screen. She groaned.

“Ma’am my computer is running a little slow. If you could give me a few minutes here. Could you tell me what happened tonight? I want to help.”

“Is this some kind of scam? I’ve heard about this on American Greed where companies steal your identity and empty your bank accounts and take your house. My nephew’s wife is a police officer and if I don’t get an immediate refund there will be hell to pay!”

Hannah looked around the tavern nervously. A few patrons were looking over at them. The angry woman was pacing back ind forth in front of the Hannah’s registration table. Hannah remembered her now from when she had checked in. The woman’s glitzy top and scrappy heels read more nightclub that Trivia Pursuits but Hannah figured older people were weird.

Love Express had weekly themes and tonight’s event was 90s trivia night. The company had booked a small banquet room with a DJ/host to play music and video clips. Love Express passengers where assigned teams and the venue provide snacks and drinks. It was supposedly a low risk way to make new friends and spark romance. For Hannah it was a summer gig during college that paid more that Home Depot.

“Ma’am please. I can assure you. We are not a scam. I’m looking up you account right now.”

“I have sat in that room for two hours and not one person has talked to me or so much as bought me a drink. I am not paying good hard earned money to watch a bunch of uglies play stupid games. Where is my money!”

“Ma’am I’m in the system now and I have cancelled the fee for this event. That fee will be returned to the credit card on file. To cancel your subscription you have to go online and—“

Impatiently, the woman tapped her long painted nails.

“Cut the bullshit, and refund my fee and my full subscription now. I will not be taken advantage of you hear me, bitch."

The woman punctuated each word with an angry jab of a painted nail. Hannah elaborately looked behind her and then cocked her head to one side. The two women exchanged hard stares.

“Well,” the customer asked. “I’m waiting.”

“Well you can wait until hell freezes over and that outfit comes back into style but I know you did not curse at me and then expect me to help you with anything.”

Full of attitude, Hannah swished her fingers in the air dismissively. She slowed her breathing and logged out of her laptop.

“What? It’s your job to help me. Haven’t you heard the customer is always right?”

“Lady, I was born in 2005 I haven’t heard of anything. But if you think you can spew your attitude on to me because you’re unhappy or lonely and your night didn’t turn out like you planned, pump your brake ‘cause we are done here.”

Hannah closed her laptop and crossed her arms. A group of guys by the tavern’s pool table gave Hannah a round of applause. The customer spluttered and then her shoulders sagged.

“Lady there’s a full refund policy just log in tomorrow and cancel if this isn’t for you or bring a friend and try another event. Everything will be okay in the end and if it’s not okay yet it is not the end.”

A look of recognition dawned on the customer’s face and walked out the bar with measured steps.