The call room was a frantic chorus of conversation and ringtones. It sounds more like a zoo than an office. The young employee reaches out at his ringing phone and answers it “Hello, thank you for calling Horizon Advantage, my name is Patel, how can I help you?” The voice, which sounded eerily familiar answers, “Hello Patel, how are you?” Patel answers, hesitantly “I am doing well, may I ask who i...